Billing Terms & Conditions

Payment Policy

At Special Pet Store, we are committed to providing a secure, transparent, and reliable payment experience for all customers across the United States. This Payment Policy explains how transactions are processed and the measures we take to help keep your payment information secure.

1. Secure Checkout & Currency

All transactions on our website are processed in United States Dollars (USD $).

During checkout, the final payment page will clearly display:

Product Pricing

The total cost of the products selected in your order.

Shipping Fees

We proudly offer FREE Standard Shipping on all orders within the United States.

No minimum purchase is required.

Taxes

Applicable sales tax will automatically be calculated during checkout based on your delivery address and local tax requirements.

We do not charge hidden handling, processing, or administrative fees.

2. Accepted Payment Methods

We work with trusted payment providers to ensure a secure and flexible checkout experience.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are securely processed through encrypted and trusted payment gateways.

3. Transaction Security & Privacy

Your financial security and personal privacy are extremely important to us.

SSL Encryption

Our website uses Secure Socket Layer (SSL) encryption technology to help protect your personal and payment information during transmission.

PCI DSS Compliance

We do not store or have direct access to your full payment card details.

Sensitive payment information is securely handled by PCI-compliant third-party payment providers.

Secure Payment Processing

All transactions are processed through secure and trusted payment systems designed to help maintain a safe online shopping experience.

4. Order Confirmation & Processing
Order Confirmation

After successful payment, you will receive an Order Confirmation Email containing your purchase and billing details.

Order Cut-Off Time

5:00 PM (GMT UTC -5)

Processing Time
  • Orders placed before 5:00 PM are usually processed the same business day
  • Orders are processed Monday through Friday for efficient handling and dispatch

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

5. Contact Information

Store Name: Special Pet Store

Business Address

1481 Pisgah Church Rd, Lexington, SC 29072, United States

Phone: +1 803-951-3313

Email: support@specialpetstore.com

Customer Service Hours (GMT UTC -5)

Monday – Friday
9:00 AM – 5:00 PM

Order Cut-Off Time

5:00 PM (GMT UTC -5)