Refund policy

At Special Pet Store, we want you and your pets to be completely satisfied with every purchase. Our goal is to provide a fair, clear, and simple return process.

1. Return Eligibility & 30-Day Window

You may request a return within 30 days of delivery.

To be eligible for a return:

Condition: Items must be unused, unopened, and in original condition.
Packaging: Original packaging must be intact, including seals where applicable.
Proof of Purchase: A valid order number or receipt is required.

For hygiene and pet safety reasons, some products cannot be returned.

2. Non-Returnable Pet Products

For hygiene, health, and safety reasons, we cannot accept returns on the following items:

Opened pet food or treats
Opened supplements or grooming products
Used pet beds, carriers, or pet clothing
Flea, worming, or health treatment products
Perishable goods
Gift cards
Clearance or final sale items
Customized products

These policies help protect the health and safety of all animals.

3. How to Start a Return

To request a return, please follow these steps:

Step 1: Email us at support@specialpetstore.com with your order number and the reason for the return.

Step 2: If the item is damaged, faulty, or incorrect, please include clear photos of the product and packaging.

Step 3: Wait for return authorization from our support team. Items sent without approval may not be accepted.

4. Fees & Refunds

Restocking Fees: We do not charge restocking fees.
Return Shipping Costs:
- If you change your mind, you are responsible for return shipping costs.
- If the item is damaged, faulty, or incorrect, Special Pet Store will cover the return shipping cost.
Refund Processing: Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery. Our team will arrange a replacement or a full refund at no additional cost.