Terms of service

Welcome to Special Pet Store! The terms "we", "us" and "our" refer to Special Pet Store. Special Pet Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Special Pet Store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access and Account

You must be at least the age of majority in your country of residence (United States) to use our Services. You agree to provide accurate and complete information when creating an account or making a purchase. You are responsible for maintaining the security of your account credentials.

2. Our Products

We strive to represent our products accurately, but colors and appearances may vary depending on your device. Product descriptions may change without notice, and we reserve the right to discontinue items or limit quantities.

3. Orders

Placing an order is an offer to purchase. Orders are accepted only once payment is processed and confirmed. Please review carefully before submitting, as cancellations may not be possible after acceptance. Purchases are for personal use only and subject to our Refund Policy.

4. Prices and Billing

Prices are subject to change without notice. Posted prices exclude taxes, shipping, and handling unless otherwise stated. You agree to provide accurate billing and payment information.

5. Shipping and Delivery

We are not liable for delays caused by carriers or events outside our control. Title and risk of loss pass to you once products are handed to the carrier.

6. Intellectual Property

All trademarks, text, images, graphics, and content on our Services are owned by Special Pet Store or licensors. You may use the Services for personal, non-commercial purposes only. Unauthorized use is prohibited.

7. Optional Tools & Third-Party Links

We may provide access to third-party tools or links. These are offered “as is” without warranties. Use of third-party services is at your own risk.

8. Relationship with Shopify

Special Pet Store is powered by Shopify, but all sales are directly between you and Special Pet Store. Shopify is not responsible for any aspect of your transactions.

9. Privacy Policy

All personal information is subject to our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to this data processing.

10. Feedback

Any feedback you provide grants us a license to use it for improving our Services. You must have rights to the feedback you submit.

11. Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if necessary.

12. Prohibited Uses

You may not use our Services for unlawful purposes, to infringe rights, or to transmit harmful or misleading content. We reserve the right to suspend accounts violating these Terms.

13. Termination

We may terminate your access at any time without notice. Certain sections of these Terms will survive termination.

14. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available.” We disclaim all warranties except where prohibited by law.

15. Limitation of Liability

To the fullest extent permitted by law, Special Pet Store and its affiliates are not liable for indirect, incidental, or consequential damages arising from use of our Services.

16. Indemnification

You agree to indemnify and hold harmless Special Pet Store, Shopify, and affiliates from claims arising from your breach of these Terms or misuse of the Services.