FAQs
1. Where do you ship from?
All orders from Special Pet Store are processed and shipped within the United States to ensure safe, reliable, and timely delivery.
2. How long does delivery take?
Orders are typically processed within 1–3 business days (Monday–Friday).
Estimated shipping times within the United States are:
- Transit Time: 5–8 Business Days
- Estimated Total Delivery Time: 6–11 Business Days
Delivery times may vary depending on your location, weather conditions, holidays, or shipping carrier delays.
3. Do you offer free shipping?
Yes. We proudly offer FREE Standard Shipping on all orders within the United States.
No minimum purchase is required.
4. How can I track my order?
Once your order has shipped, you will receive a Shipping Confirmation Email containing:
- Your tracking number
- Shipment tracking updates
- A delivery tracking link
Tracking information may take 24–48 hours to become active after shipment.
5. Can I change or cancel my order?
Orders are processed quickly. If you need to modify or cancel your order, please contact us as soon as possible at:
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
6. What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Photos of the product
- Photos of the packaging
- Your order number
- A brief explanation of the issue
We will review the issue and arrange a replacement or refund where applicable.
7. Do you offer returns?
Yes. We accept eligible returns within 30 days of delivery.
Items must be:
- Unused
- Unopened
- In original condition
- Returned with original packaging
Please review our Return & Refund Policy for full details.
8. What items cannot be returned?
For health, hygiene, and safety reasons, the following items are non-returnable:
- Opened pet food or treats
- Opened grooming or health products
- Used pet beds or pet clothing
- Flea or worming treatments
- Clearance or final sale items
- Gift cards
9. What payment methods do you accept?
We accept secure online payments through major payment providers, including:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are securely processed through encrypted payment gateways.
10. How can I contact customer support?
You can contact our support team using the information below:
Store Name: Special Pet Store
Address:
1481 Pisgah Church Rd, Lexington, SC 29072, United States
Phone: +1 803-951-3313
Email: support@specialpetstore.com
Support Hours (GMT UTC -5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC -5)