Shipping policy
At Special Pet Store, we are committed to providing a reliable, transparent, and efficient shipping experience. Every order is carefully checked and prepared to help ensure safe and timely delivery throughout the United States.
1. Shipping Rates & Service Area
We currently ship within the United States only.
Free Shipping
We proudly offer FREE Standard Shipping on all orders within the United States.
- No minimum purchase required
- No hidden shipping charges
- No additional handling fees
Taxes
Applicable taxes are automatically calculated at checkout based on your delivery address and local tax requirements.
2. Free Local Pickup
Customers located near Lexington, South Carolina may choose the local pickup option during checkout.
Pickup Location
Special Pet Store
1481 Pisgah Church Rd, Lexington, SC 29072, United States
- Orders are usually ready for pickup within 2–4 hours during business hours
- Customers will receive an Order Ready for Pickup Email once the order is prepared
- Please bring your order confirmation email and a valid photo ID when collecting your order
3. Order Processing & Cut-Off Time
We operate Monday through Friday to ensure fast and efficient order processing.
Customer Service Hours (GMT UTC -5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC -5)
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next business day.
4. Delivery Estimates
After your order has been dispatched, estimated delivery times are:
- Transit Time: 5–8 Business Days
- Estimated Total Delivery Time: 6–11 Business Days
Delivery times may vary due to weather conditions, holidays, seasonal demand, or carrier-related delays outside our control.
5. Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation Email containing:
- Your tracking number
- Shipment tracking updates
- A tracking link to monitor your delivery
Tracking information usually becomes active within 24 – 48 hours after shipment.
6. Address Accuracy & Deliveries
Incorrect Address
Please ensure your shipping information is accurate before completing your purchase.
If a package is returned due to an incorrect or incomplete address:
- Additional shipping charges may apply
- Delivery delays may occur
Special Pet Store is not responsible for delivery issues caused by incorrect customer-provided shipping information.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please email:
Include:
- Photos of the damaged item
- Photos of the packaging
- Your order number
- A brief explanation of the issue
Our support team will review your request and assist you as quickly as possible.
7. Contact Information
Store Name: Special Pet Store
Business Address:
1481 Pisgah Church Rd, Lexington, SC 29072, United States
Phone: +1 803-951-3313
Email: support@specialpetstore.com
Customer Service Hours (GMT UTC -5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (GMT UTC -5)