Privacy policy

Special Pet Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Special Pet Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. This does not include anonymous or de-identified data.

We may collect the following:

Contact details: name, billing address, shipping address, phone number, email address
Financial information: payment details, transaction information, payment confirmations
Account information: username, password, preferences, settings
Transaction information: products viewed, added to cart, purchased, returned or exchanged
Communications: messages and inquiries sent to us
Device information: IP address, browser type, device identifiers
Usage information: interaction with our website and Services

Personal Information Sources

We may collect information from:

Directly from you (when you place orders, create an account, or contact us)
Automatically through cookies and tracking technologies
Service providers and partners
Third parties where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

Process orders and payments
Deliver products
Manage your account
Handle returns and exchanges
Personalize your shopping experience

Marketing and Advertising

Send promotions and updates
Show relevant ads based on your activity

Security and Fraud Prevention

Protect against fraud and unauthorized activity
Ensure secure transactions

Communication

Respond to customer support inquiries
Send order updates and notifications

Legal Compliance

Comply with laws and regulations
Respond to legal requests

How We Disclose Personal Information

We may share your information:

With Shopify and service providers (payments, shipping, analytics)
With marketing and advertising partners
When required by law or legal processes
During business transfers (e.g., merger or acquisition)

Relationship with Shopify

Our store is hosted by Shopify, which processes your personal information to provide and improve the Services. Your information may be transferred and stored outside your country as part of these services.

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies.